Meet Our Team

St. John's

Static Map image of St. John's Office Address

*Main Office- St. John's
1 Crosbie Place Suite 201
St. John's, NL
A1B 3Y8 (View Map)
Phone: 709-726-5414
Toll-Free 1-800-563-7788
Fax 709-739-7540
Monday to Friday 8:30 AM to 4:30 PM. Summer Hours 8:30 AM to 4:00 PM

Team

James P. Crosbie

James P. Crosbie Owner

President & CEO

Jim is the President and CEO for Crosbie Job Insurance Ltd. He has been working in the insurance industry since 1959. Jim's specialty is marine and industrial insurance. During his career he has serviced and marketed accounts such as the Newfoundland & Labrador Power Commission and the Marystown Shipyard. Before Jim's purchase of Crosbie Job Insurance Ltd. in 1984, he acquired a wide variety of experience in the Insurance industry. Jim's extensive experience started with Lloyds of London where he worked for Holmwoods Broker as a broker specializing in both Marine and Non Marine Risks. After his experience with Lloyds, Jim returned to Canada to work as an Account Manager with Crosbie, Manson & Mackinnon in Montreal. Jim returned to Newfoundland in 1967 and assumed the role of Vice President & Manager for Crosbie Insurance. His career continued with this company till 1976, when the company was purchased and became Crosbie Reed Stenhouse. Jim continued on with Crosbie Reed Stenhouse as Vice President of Major Accounts and later as Vice President of Marketing. In 1984 Jim left Reed Stenhouse and purchased Crosbie Job Insurance Ltd. Since then he has operated Crosbie Job as both President & CEO.

Tara Walbourne

Tara Walbourne .

Executive Assistant to the President

Tara has been with Crosbie Job Insurance for a number of years. She is Mr. Crosbie’s Executive Assistant. Tara has complete her Canadian Accredited Insurance Broker designation (CAIB). Tara also is key member of our commercial department. She can be found helping out in various capacities. She works with Lombard’s Business Choice, Atlantic Insurance etc. Tara is our Policy Works Ninja As a valuable member of our commercial department Tara looks forward to ensuring our clients get the best possible service.

N. Wayne Ralph

N. Wayne Ralph Director

Executive Vice President

Wayne is the Executive Vice President of Crosbie Job. He is also responsible for our Commercial Lines Department. He has worked in the Insurance Industry since 1973. During his career he has acquired a multiplicity of experience in the industry. From 1973 to 1977 Wayne worked for Munns Insurance as an underwriter. After acquiring a thorough understanding of underwriting Wayne moved on to Charbonneau and Associates, where he developed his sales experience and also continued as an underwriter. In 1980, he moved to Crosbie Reed Stenhouse to fill a similar role as underwriter and sales broker. In October 1981, Wayne successfully attained the AIIC designation and in November 1982, he attained the designation of CCIB. In 1984, he moved to Crosbie Job Insurance Ltd to assume the position of Vice President. In January of 2000, Wayne became a member of the Board of Directors for Crosbie Job Insurance Ltd.

Kim Joyce

Kim Joyce .

Commercial Marketer

Kim has been in the insurance industry for 0ver 10 years, and joined us from one of our competitors. She has worked extensively for the last 6 years in commercial insurance,. Kim has completed her Canadian Accredited Insurance Broker (CAIB) designation. Kim works hand in hand with a number of our broker representatives, to ensure we find the right product for you, our client.

Basil P Crosbie

Basil P Crosbie Jack of All Trades

Vice President - Finance & Administration

Basil is our Vice President of Finance & Administration. In this capacity he oversees our accounting department, the day to day office operations and our computer networks. He is our lead when dealing with the various insurance companies regarding accounting issues. Additionally, Basil is in charge of the daily administration of our Local Area Network. He also deals with our Broker/Agents concerning any computer issue. Besides the daily administration of the network, he deals with hardware issues, and deals with our Software Vendors (for our insurance system). Basil came to work for Crosbie Job in the Summer of 1991 as data processor. He later left the company to pursue a university education. Upon completion of his Bachelor of Commerce in May 1995, he returned as a consultant and has since progressed to his current position. In January of 2000, Basil took on the added responsibilities as Director of the company. He now also holds the position of Secretary-Treasurer. Basil looks forward to assisting our clients in any capacity.

Christopher Ralph

Christopher Ralph

Renewal

Christopher is a long time member of the Crosbie Job Team. He is based out of renewal department. Chris's primary role is getting personal lines renewals out to our customers. He also assists in various IT projects and administrative duties.

Dianne Crocker

Dianne Crocker .

Sr. Underwriter and Manager of Personal Line

Dianne is our Manager of Personal Lines & Senior Underwriter. She has 20 plus years experience in the insurance industry. Dianne came to our company from Ankor Insurance as a customer service representative in 1994. Dianne's outstanding ability to satisfy our customers has had her act as our New Business Consultant which eventually led to accepting the position as our Personal Lines Senior Underwriter in 1998. In 2004 Dianne became Manager of Personal Lines. Dianne's extensive insurance experience lies in personal lines. As a customer service representative she developed an understanding of what our clients needs are. In her current position she is now able to take that understanding and ensure that our clients needs are met in the best possible way.

Christine Ryan

Christine Ryan .

Commercial Data Processing

Christine is veteran member of our commercial team. Christine retired from Crosbie Job a number of years ago, but could not stay away. She returned to us 6 years ago to work on a part-time basis. She loves us. Christine has done it all in the insurance industry. From Underwriting to Customer Service, it makes no difference whether it is commercial or personal lines. Currently Christines primary focus is Northbridge's Business Choice. She also helps many of our commercial producers.

Nicole Murphy

Customer Care Specialist

Nicole is a 13 year veteran having jumped into the world of Insurance essentially right out of high school. She initially started her insurance career her at Crosbie Job Insurance before leaving to explore Alberta. In Alberta she became a a valued member of the insurance community. Having recently moved home, we reached out immediately to rejoin our team. Nicole enjoys talking to our clients and will work tirelessly to make sure they are covered

Tina Hayward

Tina Hayward .

Manager Commercial Processing and Exec. Assistant to Wayne Ralph

Tina has worked in the industry since 1986 when she joined Crosbie Job Insurance Ltd. Tina has worked in various capacities for our company. She started as Customer Service Representative and now acts as the Executive Assistant to the Vice President, Wayne Ralph. In this present position, Tina is involved with servicing large commercial accounts. In 2008 Tina added the portfolio of Manager of Commercial Processing to her resume. In this role she oversees our commercial team, from processors to broker representatives

Paul Burry

Paul Burry .

Manager of Accounting and Finance

Paul is our Accounting & Finance Manager. In this capacity he oversees the daily operation of the accounting department. In his position, Paul handles all accounting and finance related issues, trust accounts, internal auditing, company payables, accounts receivable, account reconciliation and staff payroll. Paul came to work for Crosbie Job Insurance in November 1998 in the accounting department. In March 2000 he attained the position of Accounting & Finance Manager. Before coming to work for Crosbie Job, Paul completed a BA in 1993 and a Business Diploma in 1996 from Memorial University. Paul looks forward to assisting our current and future clients in any capacity

Doug Pippy

Customer Care Specialist

Doug is the young gun of our Personal Lines team. He has sales and service in his blood. Doug started his professional life in Mobile Phone Sales and came to the Crosbie Job Team in October 2016. Doug is an avid hockey player, and enjoys golf. He looks forward to chatting and making sure our clients are well looked after.

Shirley Crane

Shirley Crane .

Receptionist

Shirley comes to our team from a competitor. She has been in the insurance industry for over 20 years and has worked in various capacities. Shirley is a firm believer in customer service and will go the extra mile to help our clients out.

Rhonda Flynn

Rhonda Flynn .

Company Interface

Rhonda is another Crosbie Job lifer. She has been with us for more than 20 years,. She joined Crosbie Job as data processor and has held various roles with us over the years, Rhonda currently works with the Dominion/Travelers portfolio and the Intact Portfolio. Rhonda has achieved her Canadian Accredited Insurance Broker (CAIB) designation. She is Dianne Crocker's go to person for personal lines issues.

Lynn Withycombe

Lynn Withycombe .

Data Processor/Renewal Department

Lynn joined Crosbie Job Insurance after retiring from the telecommunications industry. She originally joined us as relief staff, but soon became a permanent member of our team, Today she manages data for the Federation Insurance Company, and Intact Insurance as well assists in the renewal department.

Jackie Andrews

Jackie Andrews .

CSR

Jackie is an insurance veteran. Through out her career in the insurance industry, she has done just about every job possible, from working in the mail room, to data processing, to now working as a customer service representative. Jackie is loved by her clients, as she always is willing to go the extra mile for them. Jackie has her Canadian Accredited Insurance Broker (CAIB) designation. She has been with Crosbie Job for 10 plus years.

Jeanette King

Jeanette King .

CSR

Jeanette is a relatively new addition to the Crosbie Job team. She has worked in the insurance industry for 10 plus years. As well she has a background in the Automobile Service industry. Jeanette is an advocate for our clients and always wants to make sure they have the best coverage. Jeanette has combined her background in the Automobile Service Industry and Insurance, to come to Crosbie Job as a CSR. Jeanette looks forward to meeting our clients

Bill Simms

Bill Simms CRM

Commercial Accounts Director

Bill is our Commercial Accounts Director. He has been in the insurance industry for 20 years and as such has a vast array of experience. He has served in many capacities, such as claims, personal lines sales, commercial marketing and now Commercial Sales. Bill has an extensive educational background, completing many courses in various fields of the insurance industry. This impressive array of experience allows Bill to develop a comprehensive plan to meet the insurance needs of our/his commercial clients. Bill looks forward to meeting with previous clients, current clients and future clients to review their insurance requirements. Bill encourages the public to give him a call, they won’t be sorry.

Gerry Donahue

Gerry Donahue .

Sr. Accounts Manager

Gerry is one of our Senior Accounts Managers. He works out of our St. John's Office. Gerry is originally from Fogo Island. He quite often can be found in Fogo. Gerry has an extensive background in the Insurance Industry. He originally worked for the Sovereign General Insurance Company in 1979. He later moved to Job Brothers Insurance (later to become Crosbie Job Insurance Ltd.) as an assistant manager. Having an extensive background in the industry, Gerry is very comfortable dealing with all classes of insurance including life and marine. He is a full time career professional insurance agent who is readily accessible to all his clients. Gerry enjoys working with his clients to find the best solutions for their insurance needs

Reed Bartlett

Reed Bartlett C.A.I.B.

Sr. Commercial Accounts Manager

Reed is one of Sr. Commercial Accounts Manager. Reed came to the Insurance Industry from Credit Councelling. He has completed his Canadian Accredited Insurance Broker designation (CAIB) and was one of the first graduates from the Insurance Brokers of Canada's Elite Force Producer Academy. As Sr. Commercial Account Manager Reed specializes in Commercial Insurance. Reed looks forward to meeting prospective clients and ensuring that their business is looked after

Geraldine Howell

Geraldine Howell .

Commercial Marketer

Geraldine has been with Crosbie Job Insurance since the 1990s, first as a Broker Representative for the Old Perlican Area, and then moved to the St. John's office in early 2002. She assumed the role of Commercial Marketer around 2008. Since then she has become a key member of our commercial team. She works hand in hand with a number of our brokers, help them to find the be solutions and products for our customers.

Joan Hendricks

Joan Hendricks .

CSR

Joan is a Crosbie Job lifer. Joan started out working in one of broker representatives office and has found her way to St. John's to be a key member of our Personal Lines team. Joan has completed her Canadian Accredited Insurance Broker (CAIB) designation. Joan works diligently on our customers behalf.

Gillian (Jill) Duff

Gillian (Jill) Duff .

Accounts Receivable - Clerk

Jill is our accounts recievable clerk. In this capacity she is responsible for tracking down any outstanding customer receivables. As well she reconciles customers accounts to help them understand any outstanding balances. Additionally she will work with our broker representatives to help them deal with any accounting issues. Jill has completed her Canadian Accredited Insurance Broker designation (CAIB).